FantasyGems Privacy Policy – How We Protect Your Data

Introduction

This Privacy Policy explains how FantasyGems ("we", "us", "the platform") collects, stores, uses and protects the personal information of players and visitors who use our website and gaming services. We take your privacy seriously and are committed to handling your personal data with care and transparency.

By registering an account on FantasyGems or using any part of our platform, you acknowledge that you have read this Privacy Policy and understand how your information will be used. This Policy applies to all personal data collected through the FantasyGems website and any associated mobile platform.

FantasyGems operates as an online gaming and sports betting platform serving players in Pakistan. All monetary values on the platform are handled in PKR and our payment integrations include JazzCash, Easypaisa, Raast and standard bank transfer methods. Any data collected in connection with these payment services is handled in accordance with the standards described in this Policy.

Data We Collect

We only collect personal data that is genuinely necessary for operating the FantasyGems platform, processing payments, verifying player identities and improving your experience. The categories of data we collect are as follows:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health information unless it becomes necessary for responsible gaming purposes — for example, if a player voluntarily discloses a gambling-related concern when requesting self-exclusion.

How We Collect It

FantasyGems collects personal data through several channels depending on how you interact with the platform:

• Registration: When you create an account, you provide your name, mobile number, date of birth and other basic details directly to us.
• Deposits and Withdrawals: When you make a payment via JazzCash, Easypaisa, Raast or bank transfer, relevant financial details are shared with us by the payment provider to confirm and process the transaction.
• Identity Verification: If we request KYC documents such as a copy of your CNIC, you provide these to us directly through the platform or via email to our support team.
• Automated Technologies: When you browse FantasyGems, we automatically collect technical data such as your IP address, device information and session duration through cookies and server logs.
• Support Interactions: When you contact our support team, the content of those communications is stored as part of your account record.
• Third Parties: In some cases we may receive data from identity verification providers or fraud prevention services as part of our security checks.

How We Use Your Data

Your personal data is used by FantasyGems only for specific, legitimate purposes. We do not use your data for anything other than what is described below, and we do not sell your personal information to any third party under any circumstances.

• To create and manage your FantasyGems player account
• To process deposits and withdrawals in PKR through your chosen payment method
• To verify your identity and confirm that you meet the minimum age requirement of 18 years
• To detect and prevent fraud, money laundering and other prohibited activities on the platform
• To provide customer support and respond to your queries and complaints
• To send you account-related notifications such as transaction confirmations and security alerts
• To send promotional communications and bonus offers — but only if you have opted in to receive them
• To monitor and improve platform performance, game availability and user experience
• To enforce our Terms and Conditions and protect the integrity of the platform
• To operate responsible gaming tools such as deposit limits, cooling-off periods and self-exclusion

Legal Basis for Processing

Every time we process your personal data, we do so on one of the following legal grounds:

• Contract Performance: Processing necessary to fulfil the agreement between you and FantasyGems — for example, processing a deposit or a withdrawal request.
• Legitimate Interests: Processing carried out to protect the platform from fraud, ensure fair play and improve the service we provide, where those interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with anti-money laundering obligations, identity verification requirements or other legal duties applicable to the platform.
• Consent: Processing for purposes such as sending you promotional offers and bonuses, where we have obtained your specific consent and which you can withdraw at any time.

Sharing Your Data

FantasyGems does not sell, rent or trade your personal data. We share your information only in the limited circumstances described below, and only with parties who are bound by appropriate confidentiality and data protection obligations.

• Payment Processors: JazzCash, Easypaisa, Raast and banking partners receive transaction-specific data necessary to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC services may receive your identity documents for verification purposes where required.
• Fraud Prevention Services: We may share technical data such as IP addresses and device fingerprints with fraud detection providers to protect the platform and genuine players.
• Platform Infrastructure Providers: Cloud hosting and server infrastructure partners may process data on our behalf as part of operating the platform. All such partners are bound by data processing agreements.
• Legal and Regulatory Bodies: We may disclose personal data to relevant authorities if required by law or if we reasonably believe disclosure is necessary to investigate suspected illegal activity.

All third parties with whom we share personal data are required to handle it securely and only for the specific purposes for which it was shared. We do not permit third parties to use your data for their own marketing purposes.

Payment Data

When you make a deposit or request a withdrawal on FantasyGems, you interact with our integrated payment partners including JazzCash, Easypaisa, Raast and local bank transfer services. All transactions are conducted in PKR.

FantasyGems does not store full payment credentials such as complete bank account numbers or mobile wallet PINs on our servers. Payment data is transmitted directly through encrypted channels to the relevant payment processor. We only retain the minimum information necessary to reconcile transactions and process refunds or withdrawal requests — such as partial account identifiers and transaction reference numbers.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by our legal obligations. The following general retention periods apply:

• Active Account Data: Retained for as long as your account remains active on the platform.
• Transaction and Financial Records: Retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping requirements.
• Identity Verification Documents: Retained for a minimum of five years after account closure to support anti-money laundering compliance.
• Support Communications: Retained for three years from the date of the interaction or until the relevant matter is fully resolved.
• Marketing Consent Records: Retained until you withdraw consent and for a reasonable period thereafter as evidence of that consent.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

Security

FantasyGems implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your browser or device and our servers
• Encrypted storage of sensitive account and financial data at rest
• Access controls ensuring that only authorised team members can access player data, and only on a need-to-know basis
• Regular security assessments of our platform infrastructure
• Fraud monitoring systems that detect unusual account activity in real time
• Secure session management including automatic logout after periods of inactivity

While we work hard to protect your data, no system is entirely immune to risk. We strongly encourage you to use a strong, unique password for your FantasyGems account and to never share your login credentials with anyone else. If you suspect your account has been compromised, contact our support team immediately.

Your Rights

You have a number of rights in relation to the personal data that FantasyGems holds about you. These rights are described below. To exercise any of them, please contact our support team using the details in Section 14.

Cookies

FantasyGems uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Cookies are small text files stored on your device when you visit our website. The types of cookies we use include:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled.
• Performance Cookies: Used to understand how players use the platform — which pages are visited most, where errors occur, and how long sessions last. This data is aggregated and not linked to individual identities.
• Functionality Cookies: Remember your preferences such as your preferred language or display settings to give you a more personalised experience on return visits.
• Marketing Cookies: Used only if you have consented to receive personalised promotional communications. These help us understand which offers are relevant to your activity on the platform.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the FantasyGems platform.

Minors

FantasyGems is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the platform or provide any personal information to us.

During registration, players are required to confirm their date of birth. We may also request identity documents to verify age where we have reason to believe that a player may not meet the minimum age requirement. Any account found to belong to a minor will be closed immediately and any associated balance will be voided.

If you believe that a minor has registered on the platform or provided personal data to us, please contact our support team immediately so that we can investigate and take appropriate action.

Policy Changes

FantasyGems may update this Privacy Policy from time to time to reflect changes in our practices, new platform features, updated payment methods or evolving data protection standards. When we make material changes, we will notify registered players through the platform or via their registered contact details.

The "Last Updated" date shown at the top of this page indicates when the most recent revision was made. The current version of this Privacy Policy will always be available at this URL. We encourage you to check back periodically, particularly after any platform updates.

Your continued use of FantasyGems following any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you may request account closure by contacting our support team.

Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how FantasyGems handles your personal information, please get in touch with our support team. We aim to respond to all privacy-related requests within 5 business days.

You can also visit our FAQ page for quick answers to common questions about accounts, deposits, withdrawals and responsible gaming on FantasyGems.